---
title: "Getting help"
description: "How to reach the SocialData support team, what to include in your message and where to check API status before reporting an issue."
source: "https://docs.socialdata.tools/getting-started/getting-help/"
---

We’ve tried to provide the answers to the most common questions in these docs. However, if you need further technical support using the SocialData API, you may reach our support team at [](mailto:support@socialdata.tools)[support@socialdata.tools](mailto:support@socialdata.tools).

## Before you write in

-   [Errors](https://docs.socialdata.tools/getting-started/errors/) — the meaning of each response code
-   [Rate limits](https://docs.socialdata.tools/getting-started/rate-limits/) — if you are seeing `429` responses
-   [Authentication](https://docs.socialdata.tools/getting-started/authentication/) — if your key is being rejected